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Frequently Asked Questions
Frequently Asked Questions
- How do you protect the integrity, safety, and quality of your products? +
- How do products come packaged? +Do I need to set up an account to place an order? +I contacted you via email, online chat - when should I expect a response? +Do you have a COA (Certificate Of Analysis) or Spec Sheet available? +Do you offer price matching? +
- How do products come packaged? +
- How do you protect the integrity, safety, and quality of your products? +
- Some thoughts on Domestic and International Sourcing +
- Why do we continue to offer products sourced from China? +
- What are the expiration dates for your products? +
- Are all of your products Organic? +
- Are all of your products GMO-free? +
- Are your products gluten-free? +
- Do you offer free shipping? +
- How can I place an order? +
- I placed an order. When will my package arrive? +
- I need my order ASAP! How fast can I get my order?! +
- I forgot an item, can I change my order once I've placed it? +
- I need more info about your company! Where can I find this? +
- I entered the wrong shipping address, what can I do? +
- I have not received my tracking information yet, what should I do? +
- My tracking says the shipment has been delivered, but I don't have it. What can I do? +
- How do I file a claim? +
- Invoices +
- International Orders +
- Other questions? +
- A Note about our Policy +
- Returns of opened products +
- Returns of unopened in original packaging +
- Quality Queries +
- Damages/Order Discrepancies +
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