Frequently Asked Questions

  • How do you protect the integrity, safety, and quality of your products? +
  • How do products come packaged? +
  • Do I need to set up an account to place an order? +
  • I contacted you via email, online chat - when should I expect a response? +
  • I am a retailer/food manufacturer, do you offer wholesale accounts? +
  • We are a FBC, do you offer Food Buying Club options? +
  • Do you have a COA (Certificate Of Analysis) or Spec Sheet available? +
  • Do you offer price matching? +
  • How do products come packaged? +
  • How do you protect the integrity, safety, and quality of your products? +
  • Some thoughts on Domestic and International Sourcing +
  • Why do we continue to offer products sourced from China? +
  • What are the expiration dates for your products? +
  • Are all of your products Organic? +
  • Are all of your products GMO-free? +
  • Are your products gluten-free? +
  • Do you offer free shipping? +
  • How can I place an order? +
  • I placed an order. When will my package arrive? +
  • I need my order ASAP! How fast can I get my order?! +
  • I forgot an item, can I change my order once I've placed it? +
  • I need more info about your company! Where can I find this? +
  • I entered the wrong shipping address, what can I do? +
  • I have not received my tracking information yet, what should I do? +
  • My tracking says the shipment has been delivered, but I don't have it. What can I do? +
  • How do I file a claim? +
  • Invoices +
  • International Orders +
  • Other questions? +
  • A Note about our Policy +
  • Returns of opened products +
  • Returns of unopened in original packaging +
  • Quality Queries +
  • Damages/Order Discrepancies +
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