Essential Organics is so happy to be offering shipping services throughout the United States
Our strong team of employees and range of great courier relationships have built a service you can trust and rely on!
*** Please note; We offer free shipping on orders over $100 within united states (excluding Hawaii, Puerto Rico, Virgin Islands, Alaska)
Courier services run Mon - Fri (excluding stat holidays)
I placed an order. When will my package arrive?
All orders will be shipped Ground 2-3 day - If you have questions, please contact us via online chat, email, or calling!
I need my order ASAP! How fast can I get my order?!
We have a great team of employees working hard every day to offer you the fastest services we can! Orders are processed and prioritized by date placed and by shipment method. We ask that you please place your order well in advance, leaving yourself room for unforeseen delays in shipping, processing, and stock availability. We are not able to make any claims or guarantees regarding shipping times.
You may always leave us an order comment with any special instructions or requests. We always do our best to accommodate!
I forgot an item, can I change my order once I've placed it?
Sorry, once an order has been placed, it is final. In order to maintain the quality and speed of service you expect from Organic Matters, we are not able to process additions or changes to orders for any reason. Please carefully look over your order before submitting!
We have no order minimum so if you forgot something, you can always place another order.
I need more info about your company! Where can I find this?
Check out our 'Good Stuff to Know' page and FAQ here!
I entered the wrong shipping address, what can I do?
Please always carefully look through your order details before finalizing: Including Billing, Shipping, and Products (size/qty)
- Please call or email us immediately so that we can update your address - If your order has already left, a $13 address correction charge (issued by courier) will apply.
- If you have entered an incorrect shipping address and the carrier holds your shipment at a depot while awaiting redirect, you are responsible for contacting the courier and routing the shipment to the correct address.
I have not received my tracking information yet, what should I do?
Tracking info can sometimes take up to 48 hours to update. If you have not received your tracking info after 2 business days, please contact us with your order number.
My tracking says the shipment has been delivered, but I don't have it. What can I do?
Occasionally, couriers will make mistakes, or pre-scan your package as delivered. Please allow 24hrs, and your package should show up. If not, please ensure you have gone through these steps before contacting us:
- See if somebody else has accepted the package. Check with other family members in the household, employees/co-workers at your business, or close proximity neighbors.
- Check the delivery area like under steps, under a porch, tucked in the door, etc.
- Check your community mailbox. With USPS, often the driver will not go directly to your door and will leave it in the community mailbox.
- Check your tracking regularly, as it will let you know if a delivery attempt has been made and if a notice card has been left. You can then pick up your order at your local post depot.
- If, after all this, you still have not found your package, please reach out to us so that we can follow up with the shipping companies and file a claim.
Making a claim:
If you wish to make a damage claim or report an order missing, please first contact the service provider to initiate a claim/resolve. If the provider is unable to resolve your claim, please reach out via email and include all details of the existing claim/pictures/or relevant information, and we will ensure that your claim is looked after. Please get in touch with us as soon as possible after receiving your order.
We are unable to process returns/claims after 14 days.
Before returning any products, please email us for instructions. Make sure to include your order number in the subject of your email.
In efforts of reducing our paper waste, we now offer copies of all transactions via email. You will always receive tracking, invoices, and updates from our team via email
If you are in Canada, please visit our CAD site here: www.omfoods.com